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Questions? We're Here
Reach out via phone, email, or contact form for custom tour planning
Contact Us
Direct Line
Reach Out Anytime
Fast response times for bookings, questions, and custom requests
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Personalized Service
Tailored Adventures
Tell us your dreams, we'll create your perfect horseback experience
Custom ItineraryContact Our Peru Travel Experts
Speak with our Cusco team for personalized recommendations on things to do in Peru, top Cusco attractions, and expertly guided horseback adventures.
Email Us
Send us a message and we'll respond quickly
support@goperunow.comTypically respond within 24 hours
Visit Us
Located in the heart of Cusco's adventure district
Cusco, Peru 08003
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Open 24 hours
Plan Your Contact Route
We replaced forms with direct channels so you can reach us faster and get a clearer response from the right specialist.
Direct Support
Choose the Fastest Channel
Use the option that matches your goal and we will route your request to booking, logistics, or custom itinerary support.
Recommended
WhatsApp Concierge
Best for urgent availability, route ideas, and real-time updates.
Structured Details
Email Planning Desk
Ideal for full trip briefs, groups, or partnership requests.
Immediate
Phone Consultation
Talk directly with our team for quick decisions and confirmations.
Average Response
Under 24 hours
Languages
Spanish / English
Frequently Asked Questions
How far in advance should I book?
We recommend booking at least 2-3 months in advance for best availability, especially during peak season (June-August).
What is your cancellation policy?
Cancellations made 60+ days before departure receive a full refund. Between 30-59 days: 50% refund. Less than 30 days: no refund.
Do I need prior riding experience?
We have adventures for all skill levels, from beginner to advanced. Our guides will match you with a suitable horse and route.
Office Hours
- Monday - Friday 9:00 AM - 6:00 PM
- Saturday 10:00 AM - 4:00 PM
- Sunday Closed
Note: All times are in Peru Time (PET). We observe Peruvian national holidays.
Find Us in Cusco
Public Transport
We're a 10-minute walk from the main bus terminal
Parking
Secure parking available nearby
Accessibility
Our office is wheelchair accessible
Emergency Contact
For urgent matters outside office hours